Infographic Archives - Page 5 of 7 - Excelsior Worldwide Logistics Corp.

6 Basic Stages of the Freight Forwarding Process – Infographic

excelsior on February 28, 2019

In the world of commerce, transporting goods or products from one place to another is one of the most efficient methods in maintaining the flow of profits at a desirable rate. This is where freight forwarders really shine when it comes in providing such services.

Freight forwarders is a person or firm that specializes in facilitating shipments for clients such as private individuals or corporations. While freight forwarding can be a pretty complicated topic to talk about, having some fundamental knowledge about its process is a true mark of a successful business owner. Not only it will give you the edge over your competitors, but it also protects you against freight forwarding scams.

Here are the six basic stages of the freight forwarding process:

Stage 1 – Export Haulage

The first stage is called export haulage. This is where the goods to be shipped by the client are brought to the freight forwarder’s warehouse. Depending on the geographical location, type of goods, and the travel distance, this stage usually takes around several hours to a few days.

Stage 2 – Items Checkpoint

Upon the arrival of the goods, the freight forwarders will then thoroughly check everything to see if there are any problems or is it illegible to be shipped to the target location.

Stage 3 – Export Customs Clearance

Once the freight forwarders approved the shipment, it’s time to clear the requirements. Before putting them inside the carrier, some important details about the goods must be validated by the customs authorities of the exporting country.

This is also the stage where freight forwarders work together with customs brokers since they have the required expertise in this kind of legal activity. They can as well submit appropriate payments on behalf of the client.

Stage 4 – Import Customs Clearance

This stage is basically the same with export customs clearance; only this time the goods must adhere to the legal requirements imposed by the receiving country. It can be performed either by the freight forwarder or the nominated customs broker.

Stage 5 – Destination Arrival and Handling

After clearing all the necessary requirements, the freight forwarder shall now take all the important forms for the shipment. These forms may include documentation, carrier bills, among others. This is the penultimate stage of freight forwarding.

Stage 6 – Import Haulage

The final stage of the whole process where the goods are transported from the receiving warehouse to the main recipient. Bringing the goods to the intended destination can still be performed by the freight forwarder or the consignee by simply hauling it themselves.

These stages may prove that freight forwarding isn’t too complicated as it supposed to be. As long as you have your trusty freight forwarder with you, exporting and importing will always be hassle-free as ever.

Excelsior Worldwide Freight Logistics conduct free orientation for those who are willing to learn. It is our advocacy to share our knowledge & experience worth more than a decade in the business. Visit our website today at www.excelsior.ph to learn more about our service.

What’s the Difference Between a Freight Forwarder and a Customs Broker – Infographic

excelsior on January 31, 2019

Some exporters nowadays often mistook a freight forwarder for a customs broker and vice versa. While may be working in the same industry, both are fairly different from each other. Here are some of the telltale facts that draw the fine line between the two professions.

1. Definitions

A Freight Forwarder is an agent or company that specializes in logistics and organizing of shipments in place of an individual or a company, to transport their goods. This kind of service usually requires a great deal of connection in the supply chain.

On the other hand, a Customs Broker is a private individual or firm that serves as guide for both importers and exporters in meeting the necessary requirements given by the customs authorities.

2. Duties and Responsibilities

Freight Forwarders are the ones responsible for handling all the processes when it comes in exportation of a cargo. From bringing the goods to its mode of shipment (e.g. truck, plane, or ship) to its arrival at the target destination, the freight forwarders have it all covered. They also give advice as to how to get the best deal for the cost of transportation, as well as guarantee the safety and timely arrival of the goods. To know more about the importance of a freight forwarder please check out the infographic

here.

Customs Brokers are in charge of submitting all important documents like clearances in order for the shipments to be legally allowed to enter its country of destination. They also tend to have a wide area of knowledge when it comes in every entry procedure, including other payments like taxes and fees for imported merchandise. In addition to that they can also help shippers through the following:

Customs bonds
Importer Security Fillings
Dispatching for final delivery
Duty drawback
Reconciliation

One thing custom broker can be similar with freight forwarders is that they can as well give recommendations. Only this time, they do it for the purpose of providing the client on getting the most efficient way of clearing their goods in accordance to customs entry rules and regulations.

3. Can a Freight Forwarder be a Customs Broker at the same time?

Since Freight forwarders can be a wider term compared to customs brokers which has a more specific job, there are cases in which a freight forwarder can offer services similar to that of a customs broker. However, not every customs broker can be a freight forwarder.

For many business owners trying import or export their goods, having both freight forwarders and customs brokers are very critical in ensuring its proper arrival on time while adhering to the complicated rules and process of international shipment.

Excelsior Worldwide Freight Logistics conduct free orientation for those who are willing to learn more about importation and exportation. It is our advocacy to share our knowledge & experience for 17 years in the business. Visit our website today at www.excelsior.ph to learn more about our service.

Freight Forwarding Company in the Philippines – Why Do You Need One? (Infographic)

excelsior on December 31, 2018

Freight forwarders or forwarding agent have vital roles in the shipping world. In the shipping industry, freight forwarders serve as the support and assistance for the import and export process. This is very, very important in the shipping world as it is one of the most delicate parts of the global supply chain.

In the Philippines, 21.1% of the transporting storage and establishments are freight forwarding companies. They compose the biggest chunk of transporting service in the country – just to ensure that all your goods are delivered to warehouses the fastest and safest possible way.

Businesses become bigger through time, and as they expand, there is much competition in the industry. Products and services ultimately differ in terms of technology and advanced features, including transport service. However, keeping up with the number of shipments going in and out of an import/export company can be challenging; This is where freight forwarding company in the Philippines thrives. They manage the huge efforts in shipping, so you can stay focused on product operations.

If you are still not convinced, here is a list on why you need the help of a freight forwarding company in the Philippines.

Freight Forwarding Company in the Philippines Makes it Easier to Manage Shipping

Handling the entire logistics in-house or using another logistics provider can be very costly and messy. Choosing a freight forwarding company makes a lot of difference as they have the capability and resources to organize all the demands of your shipping.

They are the experts in the import and export industry. Your cargos will be transported to their destinations with the knowledge that they employ the most skilled workers to do the job and they have the machinery to handle even the unexpected. In fact, these employees comprise 10% (~18,000 workers) of the total workers in the transporting industry. They have the processes to make everything systematic, and some even have distinct features to ensure their customers do not worry. All of these will help save you a lot of time and effort.

Freight Forwarding Company in the Philippines: Features and Services

Freight forwarders employ various features to keep you calm, without anything to worry – as their cargos get transported to your customers. Some of their features are:

Warehousing Shipping and Export Documents
Efficient Cargo Space
Freight Management

Freight Forwarding Company in the Philippines is Cost-efficient!

Freight forwarders provide specific services at a price that is not heavy on your pockets! They have some bundle deals that are better than 3PL companies which have wider scopes of services such as arranging transportation options. They have a huge network which can help you negotiate with carriers for a less steep price, due to the volume of containers they with each carrier every day.

They can also look for good freight quotes and have the inside information on which carrier has the best routes, enabling your shipments to land in their final destinations the quickest way possible, at a much-ideal cost.

Freight Forwarding Company in the Philippines Makes Everything Controllable and Simple

Dealing with a lot of volatility in the shipping industry can give you a headache that it can cost you a lot of money for every single mistake, especially when your business is growing bigger and bigger by the day. You only communicate with the company, and they handle all the time, money, effort and frustration; they offer you flexible options and gives you full control.

They also give that assurance that would increase your marketability and your service credibility. They are experts in limiting risks, so they can recover quickly whenever there is a loss of shipments or any other unforeseen circumstance. They can offer transparency necessary for your shipment delivery.

Here at Excelsior Worldwide Freight Logistics, we treat our clients as partners. We also conduct free orientation for those who are willing to learn about importation and exportation. It is our advocacy to share our knowledge and experience for 17 years in the business.

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Freight Forwarder In The Philippines: 6 Things You Should Look For (Infographic)

excelsior on November 30, 2018

Choosing a freight forwarder is a crucial decision for every business because you need someone whom you can rely on and entrust the safety of your goods.

It is no secret that there are freight forwarding companies who get banned, imprisoned and fined for illegal operations.

There are also some who just aren’t knowledgeable with the ins and outs of the industry, leading to mistakes and inefficiency.

Having that said, here are seven things that you should look for in a freight forwarder in the Philippines to make sure that your transaction goes smooth:

Expertise

When a freight forwarder has been in business for more than a decade, it’s a good indication that they have sufficient knowledge on transport rules and regulations and have already encountered and overcome lots of challenges in the past, given the fact that they outlasted other freight forwarding companies in the competitive industry.

That is why choosing an accomplished freight forwarder over a newbie will give you more assurance that your transaction will be a satisfying one.

A good business reputation

In connection to expertise in the industry, a good business reputation also comes along with it. They wouldn’t last long in the industry if their services aren’t satisfying, and if they aren’t professional when it comes to dealing with customers because negative customer feedbacks are a deal-breaker.

The good thing is aside from word-of-mouth, you can now check their customer reviews online to know whether their customers are satisfied with their service or not.

A vast network

Another benefit of choosing a freight forwarder who has been in the industry for a long period of time is that they’ve already built connections with multiple logistics companies worldwide, and they can use it negotiate for better prices on your behalf, wherever you’re importing from around the globe.

Accreditation

Aside from long industry experience, you can also evaluate whether a freight forwarder can be trusted or not through checking if they are accredited or not.

Before any transaction, look for a certificate of accreditation from the Department of Trade and Industry first or check the recent list of accredited Non-Vessel Operating Common Carriers (NVOCCs), International Freight Forwarders (IFFs) and Domestic Freight Forwarders (DFFs) at the official website of DTI.

A customs broker’s license

If the freight forwarder also offers customs brokerage services, you should look for a custom’s broker license to ensure that they are really knowledgeable on preparing necessary documents, country-specific rules and regulations, and calculation of duties and related taxes. Otherwise, you might end up wasting money and your shipments held at customs.

Excellent customer care

Good customer service should always be a priority when looking for partners in business, especially when you will entrust them to deliver your goods on time and in good condition.

A freight forwarder with excellent customer care manifests effective communication skills and good business etiquette.

Try to inquire first to determine whether or not they are polite, willing to answer your questions, and attentive to details. If they aren’t, better look for another one that you can get along with, understands your needs and is truly concerned with your business.

Otherwise, your transaction might fail due to miscommunication and misunderstanding. In worse cases, it might even result in lawsuits.

Sources:

Chinese New Year: Tips to Keep Your Supply Chain Efficient (Infographic)

excelsior on October 31, 2018

If you have been importing from China over the past years, you’re probably already aware that the Chinese New Year is one of the freight peak seasons that you should prepare for.

However, if it’s your first time, here is a detailed discussion of how the Chinese New Year can affect your supply chain:

The Chinese New Year is the most important holiday in China, that is why it is a tradition among Chinese people to take some time off and celebrate it with their family.

In fact, during its celebration, businesses temporarily shut down because they are focused on cleaning their houses thoroughly (to remove negative energy) and on preparing food for the feast.

As a result, freight demands shoot up, prices increase, and containers easily become full, making it expensive and difficult to import.

Having that said, here are four tips to keep your supply chain efficient during the Chinese New Year:

Confirm your supplier’s schedule

As mentioned earlier, Chinese people are focused on preparing for the new year’s celebration. For that reason, most Chinese suppliers start to wind down their operations one to two weeks in advance.

Aside from an early halt in operations, some Chinese suppliers also take long in resuming to their normal operations that’s why you need to confirm your supplier’s schedule so that you can place your orders while they’re still performing transactions.

Failing to confirm your supplier’s schedule can have you waiting for a month or two to place an order again since the Chinese New Year celebration usually lasts for sixteen days and that’s a red alert for import delay.

Place your orders in advance

Confirming your supplier’s schedule will enable you to place your order in time but why do it on time when you can do it early?

Placing your orders in advance won’t only help you avoid delays, it will also help you cut back on expenses and find adequate space for your shipments.

Everyone is on a rush months before the Chinese New Year that’s why you need to be proactive. Placing your orders early will help you get ahead of other importers on choosing the most affordable freight rate and obtaining the lowest GRI (General Rate Increase) possible. You will also be able to reserve enough shipping space for your goods before containers run out of space.

Split your shipments

Another technique that you can use to keep your supply chain efficient during the Chinese New Year is splitting your shipments into two categories: Urgent and non-urgent.

Urgent shipments are time-sensitive goods that are either perishable or needed immediately by its user. On the other hand, non-urgent shipments are non-perishable goods that aren’t needed immediately but still needs to be delivered on time.

During the Chinese New Year freight peak season, you should consider transporting only your urgent shipments because non-urgent shipments can be transported during the regular season wherein the demand and rates are low.

Collaborate with a trusted local freight forwarder

Collaborating with a trusted freight forwarder will free you of all the trouble that comes with importing because they got the trust of their clients for a reason.

Most trusted freight forwarders are knowledgeable with freight peak seasons and has connections with multiple international transport organizations. In short, your freight forwarder can help you negotiate with your supplier for better prices.

Moreover, they will take care of the paperwork you need for importing, that’s why you can sit back and relax throughout the process.

Here at Excelsior Worldwide Freight Logistics, you can make sure that you’re in the right hands. We don’t only have equipped and experienced people that are committed to keeping our clients’ supply chain efficient, we also conduct free orientation for those who are willing to learn about importation & exportation because it is our advocacy to share our knowledge & experience for 17 years in the business.

Visit our website today at www.excelsior.ph or contact us at (063) 525-9775

Sources:

6 Signs that it’s Time for you to Find a New Freight Forwarder and Customs Broker (Infographic)

excelsior on September 28, 2018

Many businesses resist changes because they overestimate the value of what they have and underestimate the value of what they might gain by giving that up, including finding a new freight forwarder and customs broker. Yes, finding a new and better one may cost a lot of time and effort, but it’s still not enough reason to settle for a partnership that doesn’t work anymore. Here are six signs that it’s time for you to find a new freight forwarder and customs broker:

Your business is growing

As your business grows, your service needs also increase that’s why you need a freight forwarder that can provide you with a complete range of services.

Your freight forwarder must also be stable and established so that you won’t have to jump from one freight forwarder to another all over again, considering that your business is on the verge of developing and expanding.

If your current freight forwarder is not stable and established, you can’t guarantee whether they will last in the business or not. One day, it might even get dissolved while you’re caught unprepared and have adverse effects on your business. It’s best to look for a freight forwarder that you can grow and succeed with.

Poor customer service

In every business transaction, effective communication skills are highly essential because it fosters efficient service provision and a healthy business relationship between two (or more) parties.

If you are having a hard time communicating with your current freight forwarder and customs broker, if it’s not because of poor communication skills perhaps you’re dealing with another contact person every time.

If you don’t make a move as early as now, it won’t only make you uncomfortable with the business relationship; it might also affect the productivity and profitability of your business.

Outdated technology

Using modern technology doesn’t only help a business save time and avoid hassles, it also helps in keeping ahead of the competition.

Most freight forwarders now use online tracking, electronic proof of delivery, and electronic billing among others to make sure that the products will reach its destination intact and on time.

However, there are still some freight forwarders who refuse to keep up with the trends, thinking that it works just the same or it’s too expensive. What about your freight forwarder? Are they helping you keep ahead or are you falling behind your competitors?

Recurring service failures

Although occasional problems are unavoidable in the freight forwarding business due to factors like weather, calamities, strikes, and transportation problems, it shouldn’t be used as an excuse for recurring service failures because it’s probably caused by lack of knowledge and experience, poor customer service, or outdated technologies as mentioned above.

Uncompetitive rates

Is your current freight forwarder charging you a reasonable rate? Do the quality of service that they provide match its price? If you think that you’re paying more than how much you should, why not canvass on other freight forwarders and compare the amounts? Who knows, you might even find a freight forwarder with cheaper yet better services or one that you can bid with for a lower rate.

Is it a partnership?

Last but not the least, you should assess whether your freight forwarder and customs broker treats you like a partner. Are they committed to providing you with the best services? Do they care about your success?

In the end, it’s not just the skills and knowledge that counts. It’s the business ethics that make transactions smooth and business partnerships last.

Here at Excelsior Worldwide Freight Logistics, we treat our clients as partners. We also conduct free orientation for those who are willing to learn about importation & exportation. It is our advocacy to share our knowledge & experience for 17 years in the business.

Sources:

Why You Need a Freight Forwarding Partner in Your Supply Chain (Infographic)

excelsior on August 30, 2018

Your company is getting bigger, and so are your market and the number of shipments to be made. The problem is, you don’t have your own shipping function. Why not get it outsourced through a freight forwarding partner so that you can focus on expanding your core business further?

To help you fulfill the required documents

Document processing is one of the most crucial and complex stages in every business transaction. Especially in importing and exporting products, wherein there are many different documents, clearances, and permits to be processed. Through partnering with a freight forwarder, the fulfillment of your commercial, transport, financial, and government documents will be hassle-free because you will be assisted throughout the process.

To reduce expenditures

Freight forwarders ship loads of products on a regular basis, that is why they can use their affiliation with multiple transportation companies across the globe to negotiate for better prices on your behalf. Your freight forwarding partner can also cut back your costs through consolidating several small shipments with products from several clients into one large shipment.

To avoid product damage and delay

The main goal of every product-driven business is to have its goods delivered to the right location, intact and on-time. Teaming up with a freight forwarder will help you achieve it through cargo insurance document management services, route optimization, and transport tracking.

Products in transit are inevitably exposed to risks and dangers that is why cargo insurances are highly essential. In case of accidents, theft, and other unfortunate events during the transportation, damaged insured goods can be converted to cash claims.

While route optimization will make the delivery of your time-sensitive products faster by using the shortest and most convenient path. Most freight forwarding companies now use modern technology to find the best routes in order to avoid late deliveries.

Transport tracking, on the other hand, works through using tracking numbers as identification in determining the current location of a shipment.

Indeed, hiring a freight forwarding partner helps in optimizing a supply chain. But in choosing one, aside from the above-mentioned services and benefits, you must also ensure that the freight forwarder is dependable, trustworthy, and experienced to make sure you’re in good hands.

Excelsior Worldwide freight logistics have been in the business for seventeen years and counting. With trained and experienced employees who uphold the principle of integrity, we provide only the best services to our clients.

Visit our website today at www.excelsior.ph to learn more about our services.

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5 Questions to Ask Before You Hire a Freight Forwarder (Infographic)

excelsior on July 31, 2018

A reliable and trustworthy international freight forwarding company is crucial to the success of any import/export business operations. Regardless of the size of your company, this aspect could mean make or break your business.

Make sure to ask these five questions before you entrust your cargo in someone else’s hands.

1. Are You Trustworthy?

First, you need to choose a company that puts integrity at the core of their business. A freight forwarding company acting in integrity means that they are not driven by a desire to earn huge profits, get in on trends, and other external mechanisms. Instead, they sincerely value the trust their customers put in them, and in the result, they become the “go-to company” in their respective niche.

A trustworthy company is also one that is a member of a reputable associated and has accreditations which embody their legitimacy and reliability.

Excelsior upholds utmost integrity in their customer service, business dealings, and business operations. They are duly accredited as Total Logistics Company by the Bureau of Customs and have strong affiliations with key authorities and logistics organizations in the country.

2. Do You Provide the Shipping Service I Need?

It’s important to make sure that the freight forwarder you intend to hire provides the freight service that you need. Do they have the mode of transport necessary to transport the volume of cargo you want to ship? Do they provide port to port, port to door, door to port, or door to door services?

3. Do You Have Strong Experience in the Field?

Freight forwarding companies have sprouted like mushrooms in the recent time, so it is only imperative to choose one that has a reputation that has been built accordingly through the years. A good freight forwarder should indicate the number of years they have been in operation, as some of the companies they have managed to provide service with.

As well as checking how long your chosen freight forwarder has been in business, it’s also worth checking how much experience they have that’s relevant to the cargo you wish to ship. Excelsior has been in service for the past 17 years and continues to be the trusted freight forwarder of a plethora of different businesses in the Philippines these days.

4. Is Your Rate Cheaper Than Shipping Line?

Perhaps the most cited reason why most businesses use a freight forwarder is that they offer cheaper rates than shipping lines. They do this by proposing rates to multiple shipping lines, giving cost advantage which they subsequently pass to their clients. Therefore, it only makes sense to choose one that charges less compared to what shipping lines offer. This is crucial if you want to save money on your import/export cost effectively.

5. Do You Cater Brokerage Services and Provide Own Trucking Services?

Probably, you are looking for a freight forwarder because you want to simplify the complicated process of moving your goods across borders. As such, it is more practical and cost-effective to choose a freight forwarder who is also capable of meeting your customs brokerage and trucking services needs.

By doing so, you will only have to deal with one company with regards to brokerage documentation, and that all your cargos will be managed consistently from the point of origin to the point of destination.

Excelsior Worldwide Freight Logistics conduct free orientation for those who are willing to learn about importation & exportation. It is our advocacy to share our knowledge & experience for 17 years in the business. Visit our website today at www.excelsior.ph to learn more about our service.

Sources:
https://issuu.com/virgill.ratliff/docs/tips_on_picking_the_best_internatio

Why Importers Choose Freight Forwarders Over Shipping Lines (Infographic)

excelsior on June 23, 2018

For the past years, freight forwarding companies have been doing good in the world of logistics, wherein most of the importers right now is choosing to use the service of Freight Forwarder rather than choosing the service of Shipping Line.

In order to understand why more and more importers rely on the service of freight forwarding companies, we detail in this infographic the biggest advantages that freight forwarders have over traditional shipping lines.

1. Flexibility

Freight Forwarder could be more flexible in terms of quality service and rate which is very critical for importers these days. Instead of going directly with the shipping line, a freight forwarder will negotiate on your behalf to get a competitive deal and discover the most suitable arrangement for your shipments.

2. Service

A freight forwarder is a total logistics provider, which means that an importer can access a wide variety of services more conveniently. Freight forwarder could offer different types of Incoterms depending on what arrangement of importer wanted to do.

In fact, there are shipping arrangements that a freight forwarder could offer to a budding importer that a shipping line cannot, such as such as Ex-Works and Air Freight. Lastly, freight forwarders provide brokerage services which are a critical aspect when running a legitimate importing business.

3. Rate

Of course, a freight forwarder will still use the service of a shipping line to transport the goods since they do not have their own vessel to do so. However, to make their rates more competitive than shipping lines, freight forwarders use the extreme competition in shipping line industry as leverage. They do this by proposing rates to all shipping lines instead of using only one shipping line, allowing them to charge the most cost-effective rates to their customer more effectively.

4. Reliability

One of the hardest parts on the side of importers is the communication. Most importers – especially those that are new in the business – can testify how hard to contact shipping line and how inconsistent their service when it comes to updating the arrival details of their shipment.

On the contrary, freight forwarders are known in the industry as reliable service providers. They can come up with solutions on-the-go be it for harsh weather, customs errors, inaccessible routes, vehicle breakdowns, and other problems that could arise and delay the transport of your shipment.

5. Contract Agreement

A reliable and trustworthy freight forwarder could get not only the best and most competitive rates but other cost-privileges such as Demurrage, Detention, Ocean Freight, Credit Term and ability not to be affected by General Rate Increase.

By choosing to work with a freight forwarder, you will also be able to choose from a wide variety of shipping line options. They know where to load best in terms of your need/demand. It’s either low rate or transit schedule. You can also enjoy the service contracts/agreements they have with different shipping lines in terms of extended free time and waive of unnecessary charges, thus helping you lower your overall importation cost.

Excelsior Worldwide conduct free orientation for those who are willing to learn about importation & exportation. It is our advocacy to share our knowledge & experience for 17 years in the business. Visit our website today at www.excelsior.ph to learn more about our service.

Integrity in Business By Excelsior Team (Infographic)

excelsior on May 15, 2018

Several decades have passed, yet nothing rings truer than the words of Zig Ziglar: “Honesty and integrity are by far the most important assets of an entrepreneur.”

Many businesses today have been seen to close shop after 10 years; sometimes it only takes 7, or even just 5 years. If you ask entrepreneurs whose businesses have endured past the 10-year mark, they are likely to tell you that the key, the fundamental ingredient is this: integrity.

Business giants and industry leaders attest to the primacy and indispensability of integrity in their business success. Bill Gates openly speaks of how honesty and good morals have served as his stepping-stones towards his success. Warren Buffet has both verbalized and lived out how an unwavering adherence to high moral standards has paved the way for an untainted reputation, which has positioned him to be the most successful investor today.

Indeed, integrity is the crux of every business’ system infrastructure, the cornerstone on which a business’ success is founded on.

But what exactly is integrity and why does it matter so much?

Integrity comes from a Latin adjective integer, which means whole and complete. Imagine a bicycle wheel with several spokes that connect the center of the wheel to the rim. The spokes, when whole and complete in its assembly, enable the wheel to turn effectively. When one breaks, goes missing, or starts to rust, this compromises the structure of the wheel, thus contributing to feeble and ineffective functioning and progressive deterioration.

In an organization, being whole and complete has to do with establishing moral standards and living up to them, so much so that it becomes the very glue that holds the company together. Examples of such moral standards include honesty and transparency. Failure to adhere to these leads to collapse, first internally wherein mistrust occurs among employees and partners, and then externally, between the business itself and its customers.

The absence of an established set of moral values deprives companies of a “true north”. With nothing to guide them, they are capriciously directed by profit, trends, and other external mechanisms, which are all elusive at best.

Acting in integrity allows the company to be the “go-to company” for clients’ needs. Why? For the simple reason that the business has earned the trust of customers. No other factor – no amount of net worth, network, or company size – can be a better measure of a business’ trustworthiness than its integrity.

A company that has seen the powerful impact of customer trust on their business’ success is Excelsior, a budding industry leader in customs brokerage & international freight forwarding services. Today, 90% of their sales are by referral. Their clients have become their biggest marketing and sales force.

Clients of Excelsior have been a witness to their high moral standards, values of honesty and transparency, and uncompromised quality of client-centered service. Excelsior likewise upholds utmost integrity in their customer service, business dealings, and business operations. They have been in service for the past 17 years.

Truly, with integrity as the foundation of any business, it is sure to move from good to great and withstand the test of time.

Excelsior Worldwide conduct free orientation for those who are willing to learn about importation & exportation. It is our advocacy to share our knowledge & experienced for 17 years in the business. Visit our website today at www.excelsior.ph to learn more about our service.